If you’re aiming to become a Call Center Agent, you should know and become familiar with the step-by-step guide to get a Call Center Job. One of the key reasons is, Call centers are continuously becoming an integral part of different types of business specially to big companies that are rooted in every part of the world.
Nowadays, even a small business has a tiny contact center for its customer support. And due to the increasing volume of unemployment, this business will definitely pave way for an individual to earn an income. And if you are planning to apply in a Business Process Outsourcing company, here are some of the helpful tips that you may want to take in order to get into this industry:
1. Gather necessary information. Before you jump start for any kinds of interview, do your homework and try to understand the basic factors about the nature of this industry like shifting. Ask how many and what kind of shifts are there in the company? What kind of calls that you need to attend to (in-bound or out-bound) and so on. Once you gather the primary information, it is time to prepare a good resume/curriculum vitae and cover letter.
2. Prepare a resume. Before preparing the cover letter and resume, make sure that you correctly recognize your skills and then properly highlight your skills in your resume. Keep in mind that, while you’re preparing your resume, don’t forget to mention what kind of post/job you’re applying and if you have any relevant experience, never fail to mention it. Provide a meaningful title of your CV. For example – “Application For The Post of Inbound Call Center Agent”so that employer can easily sort your resume out.
3. Browse the websites. Finding a job is easy. Getting hired is another story. You can start your exploration from visiting different employment sites, or you can go directly to the company websites where you like to work. Submit your resume to these websites and wait for their call. Don’t keep on calling them to check whether they received your resume or otherwise. This annoys the HR/employers and they might not call you at all. Worse is, they will remove your file from their database. Patience is indeed a virtue.
4. Prepare For The Interview. Once called by a company’s HR, you’ll have another set of procedures and tips to note. If you and an employer have agreed and arranged for an interview, prepare yourself. This can be done by means of taking down the company’s location prior to your day of appointment; reviewing their website/s and company profile and familiarizing the description of the job you are offered.
Review some common interview questions. Practice telephone etiquette. Practice the language/s that is/are required. Usually companies involve both tests – verbal interview and computer/machine test for their candidates, so you might want to take a practice test first to at least give you more confidence before the interview. Also, practice thinking on your feet.
Try to sleep early and timely before the day of your interview. Don’t skip breakfast/meals. Never forget to bring some extra copies of your resume, pens and paper. Most especially, during the interview, be honest, be yourself and get to the point.
Once interview is done, thank the interviewer for the opportunity and once you’re off their sight, try to send a thank you letter (email preferably). This will give you an edge to other applicants because he/she will not just remember you, they will also remember your courtesy.
5. When hired (or otherwise)! First thing is, if you’re not accepted for the job that you’ve applied for, don’t worry, there are other opportunities that will come. Just try and try and try (but please do it with logic, common sense and intelligence). If you are hired on the other hand, be prepared. This specially goes to the challenges on business hours or company shifts. Some BPO companies do have varying and frequent changing (early morning like 2AM, regular morning day staring from 7AM, mid-afternoon starting at 1PM, evening starting at 6PM, late night starting at 11PM etc) schedule. This can be sickly at times if not managed properly.
Since contact center is all about communication, hence, the more languages you know, the more soft skills you employ…the more you achieve authority. Be flexible with different regional accents. Learn the aspects of communication like voice modulation, grammar, verbalization, enunciation, pronunciation and even listening. Keep in mind that the more skills you have, the more you become desirable.
BPO is oftentimes a demanding industry. It might not require a rocket science to learn the tricks of the trade but, it requires anyone who’s eyeing of starting their career as agent to be skillful, passionate and hardworking. This is a lucrative industry, so do your best to earn a job and earn a living. If you think that you possess the skills of a desirable agent, then by all means and without delaying, find a call center job!